People who want change tend to complain. But some complaints come from dead weight.
Reject monkey throwers. These people are dissatisfied, but want you to make things better for them. They’re more concerned about personal comfort than working toward improvement.
Irresponsible complainers want you to take their monkeys.
Pay attention to complaints from people with skin in the game. They embrace the mission and believe in improvement.
Hang with the dissatisfied, as long as they work to make things better.